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Forum Discussion
Can't edit dropbox files with Excel online
I Can no longer open Excel files to edit. This has worked perfectly up until about a week ago. The excel page is just blank, see below.
Licenses where always required for a Business account to access Office Online.
Here is our Official Help Center article about this: https://help.dropbox.com/installs-integrations/third-party/microsoft-office-faq
There is a thread where this same issue is being discussed: https://www.dropboxforum.com/t5/Installs-integrations/Why-do-I-need-a-license-to-edit-Word-and-Excel-files-now/td-p/364412
I am here for any further questions of course. :slight_smile:
Thanks for your prompt reply.
The cache didn't change anything, but when trying to open in Safari (instead of Chrome) I got this message (see screenshot). It wants me I need an Office 365 subscription. Is that something new? I've always been using excel online for free to edit my Dropbox files.
Fiona
Dropbox Staff
Dropbox StaffWhat type of account do you have ABHem ? You can see your plan here: https://www.dropbox.com/account/plan
Thanks for the additional info.
We're on Dropbox Business Standard. Thanks.
- Fiona
Glad to hear that you are on a team ABHem . This is no technical issue luckily. Check here please: https://www.dropboxforum.com/t5/Installs-integrations/Why-do-I-need-a-license-to-edit-Word-and-Excel-files-now/m-p/365427/highlight/true#M77631
Hope this helps!
Ok, thanks! Is this new? I've always edited without licence up until now.
