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ABHem's avatar
ABHem
Explorer | Level 4
6 years ago

Can't edit dropbox files with Excel online

I Can no longer open Excel files to edit. This has worked perfectly up until about a week ago. The excel page is just blank, see below.
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Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff

Hi ABHem. Thanks for your first thread in our Community! 

I greatly appreciate the screenshot. :grin: Sometimes browsers won't load all the elements of a page when not "refreshed" let's say. You can try the following: 

  1. A different browser or an incognito window (private browsing mode :sunglasses: )
  2. Clear your browsers cache: http://www.wikihow.com/Clear-Your-Browser's-Cache
  3. Restore your browser to it's default settings. 

Let me know if this solves the problem. I will be right here to assist further if need! :innocent:

Thank you. 

 

ABHem's avatar
ABHem
Explorer | Level 4
6 years ago

Thanks for your prompt reply.

The cache didn't change anything, but when trying to open in Safari (instead of Chrome) I got this message (see screenshot). It wants me I need an Office 365 subscription. Is that something new? I've always been using excel online for free to edit my Dropbox files.

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