We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey VIVIAN5, welcome to our Community!

How large are the folders you're trying to download? Would they be more than 20 GB in size or have more than 10.000 files in them?

If they're smaller than that, can you try again using a different browser, or an incognito window, to see if it works?

Let me know what you find.
  • VIVIAN5's avatar
    VIVIAN5
    Explorer | Level 4
    4 years ago

    Unfortunately the problem happens with small zip files.  I’m able to work around it by using Safari instead of chrome and go to finder tab to copy folders to lap top. But, this is frustrating since I was able to download Dropbox zip files before in chrome.  Could it be the utility app?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!