We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

borkdude's avatar
borkdude
Helpful | Level 5
2 years ago

You need an internet connection to play this mp3

I marked an mp3 file offline on my Dropbox on iOS. I was half way listening to this mp3 when this image popped up. I'm disappointed that I could no longer listen to this mp3. Why does Dropbox need a...
Error Messages
Mobile
Preview
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for all the info, borkdude. 

    Out of curiosity, how long does the audio last? 

     

    Can you try toggling its offline setting from On to Off, and then On again, and let me know if the same thing happens? 

     

    I'd like to gather as much info as possible and check this further.

borkdude's avatar
borkdude
Helpful | Level 5

An mp3 file that I own.

Yes, first time.

See screenshots.

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the extra info!

 

Can you also tell me the OS version of your device, as well as the app version of your Dropbox app?

  • borkdude's avatar
    borkdude
    Helpful | Level 5
    2 years ago

    iOS 15.7.9

    iPhone SE 2017

    Dropbox app version: 348.2.4

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for all the info, borkdude. 

      Out of curiosity, how long does the audio last? 

       

      Can you try toggling its offline setting from On to Off, and then On again, and let me know if the same thing happens? 

       

      I'd like to gather as much info as possible and check this further.

      • borkdude's avatar
        borkdude
        Helpful | Level 5
        2 years ago

        The audio lasts 31:49 minutes. I'll test.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!