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Forum Discussion
Windows 11 won't let me open Dropbox documents that are on my hard drive (0x80070780 error)
Recently bought a new Dell xps with Windows 11. I can open all Dropbox documents when going through the website but get and error message 0x80070780 when I try to open Dropbox documents that are on ...
Walter
Dropbox Staff
Dropbox StaffHi there dplam - sorry to hear you're having issues with this.
Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?
Also, are those files locally available on your computer or online only? what is the desktop app's exact status and version as shown in your task bar?
Let us know more and we'll take it from there.
I have now uninstalled and then reinstalled Dropbox on my desktop. I now have full access to all files. However, I did this a couple of weeks ago and over time I stopped having access to some files.
- Nancy
Glad to hear you can access your files again, dplam! If the issue resurfaces though, don’t hesitate to give us a nudge and we can investigate this further.
Again, I cannot access Dropbox files via the app on my new Dell XPS running Windows 11. I have rebooted several times but to no avail. To review, I got a new desktop Dell XPS a few months ago and installed the Dropbox app on it and could access all files/folders. Over time, I began to lose access via the app to files/folders. I can access everything if I go through the Dropbox website or via my phone and tablet apps. I uninstalled the Dropbox app on my desktop Dell XPS and reinstalled and could access all files/folders. Now a week or so later, I again cannot access the Dropbox files/folders via the desktop app. What gives? is there some setting that I need to change? or is it Win11 that's the problem? or????
- Nancy
Sorry to hear the issue’s back, dplam. Out of curiosity, if you download a couple of files from your Dropbox account online and save them to a different directory on your computer, are you able to open them?
I’d also like to know the current syncing status and app version of your Dropbox app.
Finally, can you send a screenshot of the error you’re getting, as well as one more of the files you can’t open in your Dropbox folder?
