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Forum Discussion
This file cannot be previewed because you are offline
Why can't I see the documents I received?
- Megan
Dropbox Staff
Hi dleigh73, welcome to our Community, and happy March 1st!
If I understand this correctly, you get the "file can't be previewed because you're offline" error when you're trying to view one of your files.
I'd love some extra details, such as how you're trying to view the file? Is it on the website, desktop or mobile app?
You mentioned that you received this document: did you receive a shared folder, shared link, Transfer or a different way?
Keep me posted, and we'll take it from there!
I received a link:
link removed
Trying to view on website.
- Megan
Hi dleigh73, I see, thanks for letting me know!
If you try to preview the link on a different browser, do you get the same results there? What about an incognito tab on your current browser?
Provided that you get the same error, could you kindly send me a screenshot, so I can have visual too?
I get the same error. I have a PDF document that has hyperlinks to other files that are also in my drop box. Any PDF that is hyperlinked to my dropbox files give the error. Other hyper links on my PDF do work.
- Megan
Hey Jeff Kleinman, welcome to our Community!
Do you get the error you mentioned, only when you try to open these links through your PDF?
What happens if you try to preview the content normally in your account? Do you get any errors then? Any screenshots you might have are welcome.
Let me know more!
