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dleigh73's avatar
dleigh73
Explorer | Level 3
2 years ago

This file cannot be previewed because you are offline

Why can't I see the documents I received?
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  • Megan's avatar
    Megan
    2 years ago

    Hi dleigh73, I see.

     

    However those security walls could in some cases be interfering with the way you preview the shared link. And it would help us narrow down the cause, if you could try to disable them, and then check if the link previews the way it should. 

Jeff Kleinman's avatar
Jeff Kleinman
Explorer | Level 3

I get the same error.  I have a PDF document that has hyperlinks to other files that are also in my drop box.  Any PDF that is hyperlinked to my dropbox files give the error.  Other hyper links on my PDF do work.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Jeff Kleinman, welcome to our Community! 

 

Do you get the error you mentioned, only when you try to open these links through your PDF? 

 

What happens if you try to preview the content normally in your account? Do you get any errors then? Any screenshots you might have are welcome. 

 

Let me know more!

  • Jeff Kleinman's avatar
    Jeff Kleinman
    Explorer | Level 3
    2 years ago

    I can down load them but if I try to open the document through my google chrome browser, I get the same error: This file cannot be previewed because you are off line.  I can open in both download or open in: adobe.  

    • Jeff Kleinman's avatar
      Jeff Kleinman
      Explorer | Level 3
      2 years ago

      If you would like I would be happy to screen share or send over screen shots.  Let me  know.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Jeff Kleinman, yes, if you could attach some screenshots of the error, I'd most definitely appreciate it!

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