You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

gregover's avatar
gregover
Explorer | Level 3
22 days ago

Some videos on my account can't be previewed on the site or when I download them

When I click on my videos it says .mp4 files are supported but something went wrong I have tried using an incognito window and a different browser. I can't preview my files at all. When I downloa...
Desktop
Preview
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi gregover, thanks for bringing this to our attention.

 

How large are the files when you see them on the site?

 

This will help me to assist further!

gregover's avatar
gregover
Explorer | Level 3
19 days ago

they are around 6mb

  • gregover's avatar
    gregover
    Explorer | Level 3
    19 days ago

    some of them are 4mb

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      19 days ago

      Hey gregover, do you happen to recall the way you uploaded these files to your Dropbox account? 

       

      If you use a different platform such as our mobile app, are you able to see the content there? 

       

      Also, you mentioned that when you download them they show up as .mp4. Are you able to play the file then? 

      • gregover's avatar
        gregover
        Explorer | Level 3
        19 days ago

        I uploaded them on my computer, not the app. When I download them I can not play them, thanks

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!