Slow download speed on Mac Dropbox app.

Question

Hi everyone!I was using Dropbox on my browser and the download speed was slow. I switched to the Mac desktop app, and it improved but it's still way slower than it should be. I have a wired internet connection from my router directly to my mac with tested 800 mb/s download speed, yet a 3GB file from Dropbox takes like 2/3 minutes to sync / download. Is there some sort of download limit speed from Dropbox itself? All my settings are good and I have the latest updates and software.&nbsp;
Please if you have any suggestions, I edit video and my client sends me big 250GB files and it takes hours to download when it should take minutes.&nbsp;
Thanks!

Megan · Answer

Hey christicatrinta, welcome to our Community!
&nbsp;
As a first step, could you check if there is a limit on the bandwidth in the Dropbox desktop application?
&nbsp;
Also, would you mind clarifying the exact version of the OS you're using, along with the Dropbox version installed on your device? I'm asking, just to get a clear vision and idea of what we're talking about.&nbsp;
&nbsp;
Keep me posted, and we'll take it from there!&nbsp;

christicatrinta · Answer

Hi! Thanks for the fast reply.There are no bandwidth limits, I am using the Mac OS Sonoma 14.6.1 (have not yet updated to Sequoia 15.0) with the Dropbox desktop app v209.4.3661.

Megan · Answer

Thanks for the info christicatrinta!
&nbsp;
Is it possible that you have more than 300k files in your Dropbox folder?
&nbsp;
That might slow down syncing and will generally cause the performance of the Dropbox app to deteriorate.
&nbsp;
Could you just try resetting your Internet router to see if that helps at all? Sometimes resetting your connection gets you a different route which could improve speeds.
&nbsp;
Keep me posted on your findings!

DBX_Pedro · Answer

Hi&nbsp;christicatrinta&nbsp;,
&nbsp;
Just wanted to check in, were you able to get this issue sorted out?&nbsp;

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