We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

mattba's avatar
mattba
Explorer | Level 3
2 years ago

Pixelated video

I uploaded a 21-MB mp4. Dropbox says the resulting file is the same size as the original. However, the file has an unacceptable resolution when viewing in Dropbox (or when using a link). Lots of pixelation. Is there a way to prevent this?


  • mattba wrote:

    I uploaded a 21-MB mp4. Dropbox says the resulting file is the same size as the original. However, the file has an unacceptable resolution when viewing in Dropbox (or when using a link). Lots of pixelation. Is there a way to prevent this?


    When viewing a video on the Dropbox website you're actually looking at a transcoded preview of the original. To view the video in its original resolution it must be downloaded to a device and played locally.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    mattba wrote:

    I uploaded a 21-MB mp4. Dropbox says the resulting file is the same size as the original. However, the file has an unacceptable resolution when viewing in Dropbox (or when using a link). Lots of pixelation. Is there a way to prevent this?


    When viewing a video on the Dropbox website you're actually looking at a transcoded preview of the original. To view the video in its original resolution it must be downloaded to a device and played locally.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!