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bmayfield's avatar
bmayfield
New member | Level 2
3 years ago

PDF Preview not working in Windows 11

I am using the Dropbox App on my Windows 11 PC.  I have the green check mark on the file, indicating that it is a local stored file.  My issue is, is that the PDF does not preview in the Preview Window.  This is a very valuable feature to me and makes it so I do not have to open each individual file.  This issue occurs ONLY on my Windows 11 PC.  I have installed the Windows PowerToys and changed the settings on PDF files, however, it does not fix the issue.  

Any other help or suggestions is greatly appreciated!!!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi bmayfield, thanks for bringing this to our attention.

     

    Could you try marking the file as online-only and then local again to see if the file previews?

     

    Keep me updated with any progress! 

    • bmayfield's avatar
      bmayfield
      New member | Level 2

      Jay, I went to the Main Folder of Dropbox and made ALL the files Local Files.  Once that process completed, some files worked, while others did not.  I later restarted the computer and opened the PowerToys app.  Once in PowerToys, I turned the preview features on for .PDF and restarted the computer again.  Once these task were completed, my files are now displaying in the side view window.  

      I am not sure which one of these 2 process corrected it, but as of now, it is working and I have no issues.  If there are any other issues, I will re-post here.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Glad to hear (or read in our case) that your troubleshooting worked bmayfield!

         

        If you need us in the future, give us a shout. 

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