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SistemasMVH1's avatar
SistemasMVH1
Explorer | Level 3
3 years ago

Orange box icon meaning

What does this orange box icon means? I'm on desktop, windows 11.  
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  • Rich's avatar
    Rich
    3 years ago
    rdb0122 wrote:

    So this isn't just an Excel issue, ... Dropbox needs to look into this though ...

    It's not a Dropbox icon. It's from OneDrive. You likely have OneDrive and Dropbox trying to sync the same data, which will never work correctly.

wloh's avatar
wloh
New member | Level 2

beside my file also show a symbol. what does that mean?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi wloh, I've merged you to this thread for users with similar questions. Could you check to see if you have Onedrive installed and running on your machine?

 

If you need any further assistance, please let me know!

  • kittzuk's avatar
    kittzuk
    New member | Level 2
    3 years ago

    Hi, I am having this issue on my computer but do not believe i have one drive installed or active on my computer. Also it seems only some of my files cannot be accessed. Any thoughts would be appreciated.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey kittzuk, sorry to hear you're having issues with this.

       

      Can you please send us a screenshot of the issue, so that we can have a visual as well?

       

      Any additional information is more than welcome!

      • kittzuk's avatar
        kittzuk
        New member | Level 2
        3 years ago

        Hi there, thanks for your quick response. 

         

        The below screen shot shows two documents, one with the archive icon on top and one without but both within the same folder structure.

         

         

        I am unable to open the file "CZ Offer Letter." Literally, nothing happens when I double click on it or right click and select open. This is happening across file types (i.e. not just pdf, but also xls and word that I've noticed).

         

        I am able to open these files through drop box on the web.

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