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Forum Discussion
Orange Minus what does the icon mean?
Hello-
A couple of days ago, my Dropbox files suddently had an orange minus sign and the content was unavailable. I Googled the symbol, and uninstalled OneDrive---without success. This may be associated with a problem I've had since starting Dropbox---I seem to have two accounts. When I Iog into Dropbox.com, I get one set of a few folders that I almost never use; that also happens after clearing my Firefox cache. On my file manager, when I save files, they go to a different Dropbox location that I can't access using Dropbox.com. Any suggestions would be appreciated!
Hey JWMS, jumping in here as well, I hope that's okay!
Deleting the Dropbox folder from your snippet above, would cause your Dropbox folder to be deleted and along with it, all your Dropbox files and the backed up files, so please refrain from doing that.
If the files in your Dropbox folder are old and useless to you, you're welcome to delete those ones, and the deletion will sync to your account on dropbox.com.
But now, what needs to be done is basically up to you.
Do you want your desktop files to be backed up to Dropbox, so you can access a static copy on dropbox.com?
Or do you want to sync them? If you sync them, you'll be able to access and edit them both from your Dropbox folder and dropbox.com, whereas with Backup, you can just view them on dropbox.com, but not edit them.
If you'd like to sync them, they'll need to be added to your Dropbox folder, outside the PC folder.
To be safe, if you want to do this, I would suggest disabling the backup, so that your desktop folders are moved back to their original locations on your computer.
And then, you can move only the files you want to the Dropbox folder, to sync them to your account.
It's up to you, but I hope this helps!
- Walter
Dropbox Staff
Hey there JWMS, sorry to hear you're having issues with this.
Could you have a look at your account's settings online and also at the app's preferences under the Account tab and let me know if you can see the exact same email address on both places?
Let me know and we'll take it from there.
Thanks, Walter-
I found the email address on Accounts, but not on Apps--this is what I saw:
(Note that you are dealing with a senior citizen that is not super computer-savy..........Thanks, JWMS
