We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

SistemasMVH1's avatar
SistemasMVH1
Explorer | Level 3
3 years ago

Orange box icon meaning

What does this orange box icon means? I'm on desktop, windows 11.  
Desktop
Preview
sort
Windows
  • Rich's avatar
    Rich
    3 years ago
    rdb0122 wrote:

    So this isn't just an Excel issue, ... Dropbox needs to look into this though ...

    It's not a Dropbox icon. It's from OneDrive. You likely have OneDrive and Dropbox trying to sync the same data, which will never work correctly.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hey SistemasMVH1, thanks for posting on our Community!

The folder icon you're noticing there is not coming from Dropbox, but probably from Microsoft Excel. Have you reached out to them to ask for more information?

Let me know if I'm missing something.
  • rdb0122's avatar
    rdb0122
    New member | Level 2
    3 years ago

    So this isn't just an Excel issue, I'm a video editor who works on a Windows desktop and I seem to be getting this icon on a lot of my media and I don't know why. Dropbox needs to look into this though, it seems to be unsyncing random assets from my projects when I haven't told it to. The assets I had sync previously get this folder icon and then seem to unlink and go back to online only. Please advice on this, it is getting very frustrating. 

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      rdb0122 wrote:

      So this isn't just an Excel issue, ... Dropbox needs to look into this though ...

      It's not a Dropbox icon. It's from OneDrive. You likely have OneDrive and Dropbox trying to sync the same data, which will never work correctly.

      • Ammaci's avatar
        Ammaci
        New member | Level 2
        2 years ago

        Thank you, however, I don't have OneDrive installed and I'm still getting this issue. Can you advise further?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!