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Luc-FJ's avatar
Luc-FJ
Helpful | Level 7
3 years ago

Offline Online Green checkmark / Cloud icon indicators not visible / Finder MacOs 12.3 M1

Hi, was wondering if the Green / partially green and Cloud icon indicators for Selective sync inside finder are coming back soon? I know that you're working on a fix with new Macs and online previewi...
Desktop
Folders
GUI
Preview
Sync
  • Walter's avatar
    Walter
    3 years ago

    Hey Luc-FJ, sorry to jump in, but I think Hannah was asking if the app was 'up to date' in your menu bar, or if it was still syncing etc.

     

    If it's up to date indeed, could you try the following steps and let us know if they helped improve matters?

     

    1. Click on the Dropbox icon from your Desktop and quit the application
    2. Open your Activity Monitor from your Mac Utilities folder
    3. Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
    4. Re-start Dropbox from the applications folder by double clicking on the Dropbox application
    5. Click on the Apple icon in the top left of your screen
    6. Click on "force quit"
    7. Relaunch the finder.

     

    Keep us posted!

     

     

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

And what's the sync status and version of the app, please?

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