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DD2022's avatar
DD2022
Explorer | Level 3
3 years ago

I deleted the dropbox app off my desk and now I can't open my files.

I deleted the dropbox app off my desk and now I can't open my files. Now I can't even make a new folder on my desktop page, located any of my files, downloads or documents. I've contacted Apple and have been trying to get their help for the past 5 hours and they said it's probably because I had DropBox and it changed the files on my computer. Now that I have updated to Monterey I can't get any of my files and worst of all I didn't back up my computer.

 

PLEASE HELP

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  • RachelFarina's avatar
    RachelFarina
    New member | Level 2
    9 months ago

    I would like to reply that this happened to me today, and it is horrifying.

    I was able to retrieve my files, but before doing that my entire downloads, desktop were unaccessble, I couldn't save or access anything, and even if I took a screenshot it would not download it. 

    Needless to say, the fact that syncing and installing DropBox literally compromises your entire machine is absurd and ludicrous and not worth any money whatsoever. 


  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey DD2022, sorry to hear about this.

     

    It sounds like you had enabled the computer backup feature on your computer before uninstalling the desktop app from your computer. 

     

    Could you have a look at this page and let me know if it rings any bells? 

     

    Also, can you send us a screenshot of the exact error you're getting when trying to access your files on your computer?

     

    Thanks so much!

    • DD2022's avatar
      DD2022
      Explorer | Level 3
      3 years ago

      Hi Walter  thanks so much! 

       error code 8072 whenever I try to make a folder on my desktop. 

      my documents, downloads & desktop folders are missing. Nothing is there. SO if I try to download anything from safari it wont even allow me to do so, im assuming since it can't locate the folder. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey DD2022, sorry for jumping in here. 

         

        Just to clarify, are you able to see all of your computer files, if you go to your Finder > Dropbox folder > My Mac or do you see content missing from there, as well?

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