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DD2022's avatar
DD2022
Explorer | Level 3
3 years ago

I deleted the dropbox app off my desk and now I can't open my files.

I deleted the dropbox app off my desk and now I can't open my files. Now I can't even make a new folder on my desktop page, located any of my files, downloads or documents. I've contacted Apple and h...
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DD2022's avatar
DD2022
Explorer | Level 3

Hi Walter  thanks so much! 

 error code 8072 whenever I try to make a folder on my desktop. 

my documents, downloads & desktop folders are missing. Nothing is there. SO if I try to download anything from safari it wont even allow me to do so, im assuming since it can't locate the folder. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey DD2022, sorry for jumping in here. 

 

Just to clarify, are you able to see all of your computer files, if you go to your Finder > Dropbox folder > My Mac or do you see content missing from there, as well?

  • DD2022's avatar
    DD2022
    Explorer | Level 3
    3 years ago

    Hey Nancy  thanks for jumping in, No I am not.

    • DD2022's avatar
      DD2022
      Explorer | Level 3
      3 years ago

      Is there any way to retrieve those folders that were removed when I deleted dropbox from my desktop. If I download again it to my desktop and log back in will it bring the folders back?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi DD2022, how are you today? 

         

        Did you remove the app off of the device, or did you also delete your Dropbox account? 

         

        When you visit our website online, are you able to locate the folders there? 

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