We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ethan233's avatar
ethan233
New member | Level 2
4 months ago

I cant open a downloaded zip folder because it is "invalid", why?

ok, I need help because when I waited a couple hours for a file to download to my pc, it said my internet was slow even though I was running a wired connection and I was like "whatever" but when it f...
Download
Preview
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi ethan233, thanks for bringing this to our attention.

 

It sounds like the zip file didn't download fully, or is corrupted in some way.

 

Could you try redownloading the file again, or use a different browser when downloading to see if this helps?

 

Keep me updated with any progress!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!