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Forum Discussion
I can't access files shared with me by others via links
I have my own dropbox but independently, for work things, I been given access to files and folders in various other people's dropboxes recently but for some reason I get an error msg and can't access them. These are open files to everyone and it is not just one time / company - it's happening with courses I have paid for, with press media files that are available just generally, people who send me general links to files - I always get this error:
Error
Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check our Status Page to see if there is a known incident, our help centre and forums for help, or go back to home.
I have checked the installer, checked my own dropbox syncs etc. My own files are fine and so I can't see the issue. It has happened without about 5 different companies giving me access - that I can't see the files - which are open to the general public if you have been sent the link.
What can I do?
- Mark
Super User II
Have you tried a different browser? Cleared cache and cookies?
I have to keep login and passwords as I have access (on the same browser) for lots of different clients' dropboxes - but I also get sent open files from various other people.
How can I get round this without losing all the login passwords please - is deleting cookies the only option to be able to open new dropbox links?- Rich
How can I get round this without losing all the login passwords please ...
Clearing your browser's cache and browsing history won't delete the passwords that you have saved in the browser's Password area, only those that you've cached by using something like a "remember me" option on a website, which really shouldn't be used as your primary method of saving a password (use the password manager feature in your browser or a separate password manager).
I have to keep login and passwords as I have access (on the same browser) for lots of different clients' dropboxes
Keep in mind that accessing someone else's Dropbox account using their credentials is a violation of the terms and could result in the account being disabled or even deleted. A Dropbox account is intended for an individual and should not be shared with others.
If you require access to your client's files, you should have your own account and your clients should share a folder with you.
