We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Jo_55
8 days agoNew member | Level 2
I can't access files shared with me by others via links
I have my own dropbox but independently, for work things, I been given access to files and folders in various other people's dropboxes recently but for some reason I get an error msg and can't access...
Mark
8 days agoSuper User II
Have you tried a different browser? Cleared cache and cookies?
- Jo_552 days agoNew member | Level 2
I have to keep login and passwords as I have access (on the same browser) for lots of different clients' dropboxes - but I also get sent open files from various other people.
How can I get round this without losing all the login passwords please - is deleting cookies the only option to be able to open new dropbox links?- Rich2 days agoSuper User II
Jo_55 wrote:
How can I get round this without losing all the login passwords please ...
Clearing your browser's cache and browsing history won't delete the passwords that you have saved in the browser's Password area, only those that you've cached by using something like a "remember me" option on a website, which really shouldn't be used as your primary method of saving a password (use the password manager feature in your browser or a separate password manager).
I have to keep login and passwords as I have access (on the same browser) for lots of different clients' dropboxes
Keep in mind that accessing someone else's Dropbox account using their credentials is a violation of the terms and could result in the account being disabled or even deleted. A Dropbox account is intended for an individual and should not be shared with others.
If you require access to your client's files, you should have your own account and your clients should share a folder with you.
- BPK332 days agoNew member | Level 1
I am experiencing the exact same issue as Jo_55. I tried clearing the temporary internet files in my browser with no luck. I just asked my client to forward me the link to her document in a folder so I can try opening it through my own account. Hopefully that works.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!