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16592181's avatar
16592181
Explorer | Level 3
2 years ago

I can no longer open the hyperlinks on other computers.

Dropboxを使い始めて、MacBook Airにインストールしました。Excelファイルを他のパソコンと同期していますが、Macにインストールしてから、ハイパーリンクが他のパソコンで開けなくなりました。問題はファイルパスや相対パスと考えられます。共有リンクに変更する方法がありますが、多くのファイルがあるため、それは難しいです。他に良い解決策があれば教えてください。 I started u...
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  • Walter's avatar
    Walter
    2 years ago

    Hey 16592181, sorry to jump in here, but I just wanted to mention that this is happening probably because the hyperlinks you created on your Mac point to your local files on your computer.

     

    Since this set-up would be device specific, any other users or devices that would try to access those hyperlinks would get an error. 

     

    You can also have a look at this discussion for more information. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey 16592181, thanks for reaching out to our Community.

 

Are these hyperlinks saved in your Excel files?

 

Also, what kind of files do these hyperlinks direct to? Other files in your Dropbox folder?

 

Are you only having this issue on your local Dropbox folder or on our website as well?

 

And why are you not able to open them? Are you getting some kind of error message?

 

Thanks in advance for this info.

16592181's avatar
16592181
Explorer | Level 3
2 years ago

Thank you for contacting us.

In Dropbox, there are many PDF files in addition to Excel files, and their hyperlinks are set in Excel cells.

On a Mac, when you click on a hyperlink, you may see a message saying, "The file may contain viruses that could affect your computer," but pressing OK allows you to open the file.

On the other hand, on Windows computers, you see a message saying "Cannot open" and cannot open the PDF files with hyperlinks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for your response!

     

    Are these hyperlinks from local files (local file paths) or URLs from the files on dropbox.com?

    • 16592181's avatar
      16592181
      Explorer | Level 3
      2 years ago

      Thank you for your message.

      The hyperlinks were created using PDF files located in the Finder on the installed Mac.

      On the other hand, hyperlinks created on other Windows computers before using the Mac can no longer be opened on Windows computers either.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks!

         

        And can you let me know a bit more about the process you're following to create the hyperlinks?

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