We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Hyperlinks no longer open into Word
Just this morning when I click on a hyperlink in a Word document in my Dropbox folder stored on my MacBook Pro to open another Word document in my Dropbox folder stored in my MacBook Pro, rather than opening the file in Word it opens in Dropbox on line and then I have to select the "Open in" tab and select Microsoft Word. How do I correct this? Thanks.
- Walter
Dropbox Staff
Hi there SteveBraff, sorry to hear about this.
Can you clarify how exactly you are accessing the Word doc in the first place?
Is it through the website directly through the Microsoft Office online integration or are you opening the file in Word on your computer?
Does it happen with a specific hyperlink or is this affecting all of your hyperlinks in Word? Are the files those links point to available offline on your computer or online only perhaps?
If you could also clarify the app's status and version as shown in your menu bar, I'd appreciate it.
Thanks!
Hi Walter and thanks for getting back to me. My responses below:
1. Working from a Word document on myMacBook Pro.
2. Opening the file in Word on my computer
3. All hyperlinks embedded in the Word document.
4. All hyperlinks reference another Word document stored in Dropbox on my computer. Here's an example: https://www.dropbox.com/s/yle1uxbc43i0d0i/Vanguard Action Plan.docx?dl=0
5:
- Hannah
Sorry to jump in here, SteveBraff.
How were the hyperlinks created? Are they Dropbox shared links?
If, as a test, you replace a hyperlink with the link to the location of the file in your local Dropbox folder, does that help?
I have a share folder link and after inserting the hyperlink into a word document, I find that the link does not open the folder
I get the error message from email:
"Error (400)
Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home."
I get the error message from word
Can anyone assist please
TF
- Megan
Hi there, Thusitha Fernando, welcome to our Community!
Have you tried accessing the shared links using a different browser? If so, do they work as expected there?
Does this error happen for all of your shared links, or some of them?
Keep me posted, and we'll take it from there!
