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SteveBraff's avatar
SteveBraff
Explorer | Level 4
2 years ago

Hyperlinks no longer open into Word

Just this morning when I click on a hyperlink in a Word document in my Dropbox folder stored on my MacBook Pro to open another Word document in my Dropbox folder stored in my MacBook Pro, rather than...
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Thusitha Fernando's avatar
Thusitha Fernando
Explorer | Level 3

I have a share folder link and after inserting the hyperlink into a  word document, I find that the link does not open the folder

I get the error message from email:

"Error (400)

Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home."

 

I get the error message from word

Can anyone assist please

TF

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there, Thusitha Fernando, welcome to our Community! 

 

Have you tried accessing the shared links using a different browser? If so, do they work as expected there? 

 

Does this error happen for all of your shared links, or some of them?

 

Keep me posted, and we'll take it from there!

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