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nick1803's avatar
nick1803
Explorer | Level 3
2 years ago

Huge problem with Dropbox corrupting .pdf files.

Last week  .  Our offices started experiencing problems with dropbox.  We would drop PDF files into folders and five minutes later they are corrupted.  We have tried clearing our cache.  We have trie...
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nick1803's avatar
nick1803
Explorer | Level 3

Hi there,

 

I have downloaded the Pdf to my computer.  I check to see if it works .  It opens.  I drag it the website dropbox.com and put it in the file there.  I try to open it and its corrupted.  

 

.pdf files are supported but something went wrong.  

 

It cannot be opened.  

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey nick1803, sorry to jump in, but may I ask how large is the PDF file in question?

 

Have you tried clearing your browser's cache or using another browser perhaps?

  • nick1803's avatar
    nick1803
    Explorer | Level 3
    2 years ago

    I have used different browsers and cleared the cahce.  I can drop the file in.  And open it straight away from dropbox.com

     

    30 seconds later.  I cannot open it.

     

    Gives the same error message

    • nick1803's avatar
      nick1803
      Explorer | Level 3
      2 years ago
      Is this my Norton? I am running a total scan right now before uninstalling it
      • nick1803's avatar
        nick1803
        Explorer | Level 3
        2 years ago

        I just removed norton and the same thing is going on.  

         

        How do I even use this product at this point?

         

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