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nick1803's avatar
nick1803
Explorer | Level 3
2 years ago

Huge problem with Dropbox corrupting .pdf files.

Last week  .  Our offices started experiencing problems with dropbox.  We would drop PDF files into folders and five minutes later they are corrupted.  We have tried clearing our cache.  We have trie...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey nick1803, let's jump right into this! 

 

You mentioned that you'd drop .pdf files into folders. Can you clarify if you're using the desktop app, or the website in order to add, and preview content from your account? 

 

Also, do you see the same error when trying to preview your .pdf file online on our website? 

 

Let me know more, and we'll take it from there!

nick1803's avatar
nick1803
Explorer | Level 3
2 years ago

Hi there,

 

I have downloaded the Pdf to my computer.  I check to see if it works .  It opens.  I drag it the website dropbox.com and put it in the file there.  I try to open it and its corrupted.  

 

.pdf files are supported but something went wrong.  

 

It cannot be opened.  

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey nick1803, sorry to jump in, but may I ask how large is the PDF file in question?

     

    Have you tried clearing your browser's cache or using another browser perhaps?

    • nick1803's avatar
      nick1803
      Explorer | Level 3
      2 years ago

      I have used different browsers and cleared the cahce.  I can drop the file in.  And open it straight away from dropbox.com

       

      30 seconds later.  I cannot open it.

       

      Gives the same error message

      • nick1803's avatar
        nick1803
        Explorer | Level 3
        2 years ago
        Is this my Norton? I am running a total scan right now before uninstalling it

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