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Forum Discussion
Files stuck syncing but queue shows nothing
Hello! About three weeks ago, I got a refurbished Macbook Air and transferred all the content from my old Macbook Pro over using Time Machine. Relinked my work and personal Dropboxes from the new com...
So I finally fixed it, if anyone else has the same issue. I unsynced every single other folder so that none of them appeared locally anymore except the ghost folder, and then I just deleted the ENTIRE DROPBOX FOLDER that included the ghost folder and emptied the trash. This automatically unlinked my Dropbox account, and when I relinked it again, the ghost folder was gone. I was then able to proceed with re-syncing all my other files back to my local folder.
I don't have the "fix permissions" option on my account page. Can you help?
Jay
Dropbox Staff
Dropbox StaffHi tytyj, could you confirm that you're in the Dropbox desktop application, and not the website, when trying to view those options?
I also don't have the "fix permissions" option on my account page. I'm looking at this on my desktop applications. You can see from the screengrab below that it isn't there. I've also included a screen grab from my sync queue that never shows the files and just seems to get stuck.
[Removed as per Community Guidelines]
- JayHi jackwaller30, try pressing Alt+H while in the account preferences in the desktop app to see the previous options, and then let me know if this helps!
Hi Jay,
Thanks for getting back to me. I tried this and the options appeared. I tried both Fix Permissions and Fix Hardlinks, but I'm still getting the issue.
If you have any other ideas, that would be great.
Thanks,
Jack
