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reano's avatar
reano
Explorer | Level 4
11 months ago

Files are not showing on Mac Finder

I have been using Dropbox for many years now. Recently, some files are now showing up on Mac's Finder (I am using a Macbook Air M2 with Sonoma 14.2.1). Latest Dropbox desktop app version. 

 

Files are displayed normally on Dropbox website and also on my iPhone. On Mac they do not show up, but if I do a search on Mac, they appear, but then, if I choose "Show File on Enclosing Folder" on Mac, it shows up, but it is greyed out. If I try to rename it it says I can't because the file is hidden. 

 

I have already restarted the Dropbox app and the Mac. I have also uninstalled and reinstalled Dropbox app - same results after the reinstall. 

 

I am only still using Dropbbox on Mac due to being used to it, as I have plenty of space on my iCloud Drive - but if I cannot get it to work properly, this may be my final goodbye to Dropbox. It will be a pain in the butt to move all files but I am starting to be tired of trying to get this sorted. 

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Mac
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Web
  • Nancy's avatar
    Nancy
    10 months ago

    Are you missing the Dropbox context menu options, when right clicking on a file within your local Dropbox folder?

     

    Have you tried refreshing your Finder with these steps?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi reano, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing what you're experiencing?

     

    This will help me to assist further!

    • reano's avatar
      reano
      Explorer | Level 4
      10 months ago
      Seems this was temporary. After a couple of days the files started appearing in Finder, that’s why I couldn’t replicate the issue and send the screenshots.

      Anyway, it happened and I am sure I was not an isolated incident. I hope Dropbox figures this out and get it fixed.
  • thunderboi's avatar
    thunderboi
    Explorer | Level 3
    10 months ago

    I too am experiencing this issue. When I save files to dropbox from within an application, in this case Adobe Illustrator, the files are visible in the save/open dialogue. But when I visit this folder in the finder, the files are not visible. I could attach a screenshot but it would be hard to stage a scenario where it helped illustrate the problem.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey thunderboi. I understand it may be hard to show this via a couple of screenshots. However, it’d be helpful to have some visuals for sure. 

       

      You can send over a screenshot of what you see when saving the files to your Dropbox account via Adobe (plus, the filepath they should be saved at), and then what you actually see in the Dropbox folder.

      • thunderboi's avatar
        thunderboi
        Explorer | Level 3
        10 months ago

        Here are two screenshots of the same folder. The one with 6 items was navigated to through the finder. The one with 18 items was visible after opening a file from my recent documents in illustrator and saying "reveal in finder." I'm lucky my work is still in the recent documents.

         

        I hope these images help you to understand what I'm trying to communicate.

         

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