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triarchypress's avatar
triarchypress
New member | Level 2
30 days ago

"Error - Something went wrong" message when I try to open my files online

I'm accessing my Dropbox Plus account online from a laptop I have not used for some time.

I can login, see my account details and my directories and files. If I try to open any file I immediately get the Dartboard and

"Error - Something went wrong" message.

 

If I try to access support I get the same message.

Any ideas how I can proceed?

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    30 days ago

    Thanks for joining our Community, triarchypress.

     

    Is your browser updated to the latest version on that computer?

     

    Do you see the same thing, when you login to your account and try to open your files from a different browser or a private browsing window?

     

    Let me know and we'll go from there!

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