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j2762mm's avatar
j2762mm
Helpful | Level 7
6 years ago

End of Audio Previews Cut Off

Hello! I have a very regular issue where the dropbox web player is cutting off the very last seconds of audio files. This issue is NOT pertaining to the playback limits enforced by Dropbox plans....
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  • ZanaLu's avatar
    ZanaLu
    6 years ago

    Hello Daphne

    No the issue isn't exactly resolved but I've made a work-around. The Dropbox support team have been in touch a few times but seem baffled. In the meantime, I have had 10 seconds of silence added to the end of the MP3 so that the voice is no longer cut off and that works for me!

     

MrSmallens's avatar
MrSmallens
New member | Level 2
6 years ago
Hi, I'm also a pod producer, also having the exact same issue with mp3 files being clipped in preview, and frustrated that we have to work around it vs DB fixing this obvious flaw.
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi there MrSmallens, 

    Welcome to the Dropbox Community!

    I understand that the workaround isn't the ideal resolution for you. 

    However, I'd be more than happy to send you a ticket to the email address associated with your Community profile so that we can have a more in depth look into this. 

    Let me know how you'd like to proceed!

    • MrSmallens's avatar
      MrSmallens
      New member | Level 2
      6 years ago
      Sure, let's do it.
      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Apologies for the delay MrSmallens!

        I've reached out to your email address, please just check your inbox when you have a moment and we'll go from there.

        Thanks!

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