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j2762mm's avatar
j2762mm
Helpful | Level 7
6 years ago

End of Audio Previews Cut Off

Hello! I have a very regular issue where the dropbox web player is cutting off the very last seconds of audio files. This issue is NOT pertaining to the playback limits enforced by Dropbox plans....
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  • ZanaLu's avatar
    ZanaLu
    6 years ago

    Hello Daphne

    No the issue isn't exactly resolved but I've made a work-around. The Dropbox support team have been in touch a few times but seem baffled. In the meantime, I have had 10 seconds of silence added to the end of the MP3 so that the voice is no longer cut off and that works for me!

     

ZanaLu's avatar
ZanaLu
Helpful | Level 6

I have the same problem as this with just one of my audio files uploaded to Dropbox. If I open the file in another app it plays perfectly, but in preview the last 5 seconds are cut off. The weird thing is, the MP3 is the same length however I open it (it's 35:09 long in Dropbox and in any other app). It's almost as if when uploading to Dropbox the recording has "slipped". It's a spoken track for hypnosis. Near the end I am counting 1,2,3,4,5 and in Dropbox preview I say "1" at 35:04, whereas in any other app I'm saying "1" at 34:59! It's like it's all "slipped" by 5 seconds over the length of the recording. I've deleted, uploaded again a few times but always the same result. It all plays in the sender's Dropbox preview.

The other files I have uploaded to Dropbox play fine with no cut off endings. The file is not too large: it's about 32MB. I think the limit for MP3 is 1GB?

Any idea what is going on?!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey ZanaLu, sorry to hear that you’re also having this issue. 
 
Could you please let me know if the behavior persists when you play the video:
  • From another browser?
  • While you’re not running any third party browser extensions?
  • From an incognito/private browser mode?
  • After you’ve cleared the cache of your browser?
Additionally, could you confirm how you uploaded the video in question? Was it through the desktop app, the mobile app, or the website?
 
Let me know what you find!
  • ZanaLu's avatar
    ZanaLu
    Helpful | Level 6
    6 years ago

    Thanks for your reply.  It's not a video - it's audio MP3. I've uploaded the files (there are 3 similar ones but only one has the problem) from someone else's Dropbox. I've also uploaded the problem file from We Transfer (another file transfer app) - no difference. I've saved the file to my PC and added it to Dropbox from there - same problem.

    I doubt it's a browser problem as the other two files play perfectly. I've tried logging into Dropbox on Chrome and MS Edge - same problem. I don't use any other browsers.

    I have cleared the cache.

    Thanks.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Thanks for the additional info, ZanaLu. 
       
      I’ve sent you a ticket to the email address connected to your Community profile, so when you get the chance, please have a look at your inbox and we’ll take it from there. 
       
      Looking forward to hearing back from you!
      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey ZanaLu, just checking in to see if you were able to resolve the issue you were facing here, and if so, could you please let us know how?
         
        Any updates would be much appreciated!

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