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georgecwbrown's avatar
georgecwbrown
Explorer | Level 4
2 years ago

Dropbox/Mac: "Filename" Can't Be Found

I can't seem to see anyone else with this issue, but I've had it for a short while now & it's really annoying:   Problem: Most times when I double click to open a file I am presented with the fol...
Desktop
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Mac
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to see you're having this issue, maiwennoplinus.

 

Are these files currently set to online-only or available offline?

 

If they're online-only, can you switch them to available offline and let me know how that goes?

maiwennoplinus's avatar
maiwennoplinus
Explorer | Level 3
2 years ago

Hey Hannah!

 

Thanks for your reply. All my files are available offline. So I don't think that's where the issue lies. 
Plus yesterday I discovered that when I go to the online version of dropbox, I can open my excel files in excel for web, but when I try to download the files, I get the same error... Not sure if this additional info is helpful 🙂

 

Thanks in advance, 
Have a great end of your week,
Maiwenn

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update, Maiwenn!

     

    Hmm, if the downloaded files from the web are also giving you the same error, it might have to do with Excel itself, but let's continue investigating.

     

    If you completely close the Dropbox app, does the issue persist? 

     

    Just make sure the files you'll try to open are set to available offline, before you close the app.

    • maiwennoplinus's avatar
      maiwennoplinus
      Explorer | Level 3
      2 years ago

      Hi Hannah!


      So I discovered that dropbox was installed on my google drive instead of my internal hard drive. I've put dropbox where it is supposed to be and tadaaa problem solved 🙂 

      But thanks a lot for your help anyways!

      Have a great day,
      Maiwenn

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