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georgecwbrown's avatar
georgecwbrown
Explorer | Level 4
2 years ago

Dropbox/Mac: "Filename" Can't Be Found

I can't seem to see anyone else with this issue, but I've had it for a short while now & it's really annoying:   Problem: Most times when I double click to open a file I am presented with the fol...
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maiwennoplinus's avatar
maiwennoplinus
Explorer | Level 3
2 years ago

Hi everyone,

 

I'm so sorry if my issue has already been discussed somewhere, but I can't find it so that's why I'm opening this topic: 

Since a couple of days I get a warning when I want to open some files. The problem only happens with excel files. This is the warning I get (translated from dutch) "Users/myname/Library/CloudStorage/Dropbox/file location1/file location1.1/file location1.1.1/file location1.1.1.1/file location1.1.1.1.1/file name.xlsx could not be found. Has the file been moved or deleted or has the name been changed?"

I can only press ok (no other buttons under the warning)... I have already updated my computer (working on a macbook), deleted and reinstalled dropbox and updated excel. But nothing helps. Also, I can still do whatever I want with the files in the online version of dropbox. But the online dropbox kind of kills my workflow, so I was wondering if anyone of you could help me out and give me some peace of mind haha 

Thanks in advance everyone!
Maiwenn

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to see you're having this issue, maiwennoplinus.

     

    Are these files currently set to online-only or available offline?

     

    If they're online-only, can you switch them to available offline and let me know how that goes?

    • maiwennoplinus's avatar
      maiwennoplinus
      Explorer | Level 3
      2 years ago

      Hey Hannah!

       

      Thanks for your reply. All my files are available offline. So I don't think that's where the issue lies. 
      Plus yesterday I discovered that when I go to the online version of dropbox, I can open my excel files in excel for web, but when I try to download the files, I get the same error... Not sure if this additional info is helpful 🙂

       

      Thanks in advance, 
      Have a great end of your week,
      Maiwenn

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update, Maiwenn!

         

        Hmm, if the downloaded files from the web are also giving you the same error, it might have to do with Excel itself, but let's continue investigating.

         

        If you completely close the Dropbox app, does the issue persist? 

         

        Just make sure the files you'll try to open are set to available offline, before you close the app.

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