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Forum Discussion
Dropbox/Mac: "Filename" Can't Be Found
I can't seem to see anyone else with this issue, but I've had it for a short while now & it's really annoying:
Problem: Most times when I double click to open a file I am presented with the fol...
This is happening to me as well and is driving me crazy!
Dropbox, if it assists, here are answers to your questions as to how this is presenting as a problem to me:
- It is happening to all files.
- It is happening with files that I have "ma[d]e available offline", that have a green tick next to them. For online files, when you click the file, the file downloads and then opens.
- The app is up-to-date and is not syncing when this is happening.
Jay
Dropbox Staff
Dropbox StaffHi CBear, just for clarification, do you mean a white icon with a green tick, or a green icon with a white tick? Only the latter means a file is available offline.
- It’s a green circle with a white tick in it (using a Mac).
- Jay
Thanks for the info. I'd recommend getting in contact with the support team for them to look into this matter in more detail on their end.
- And… how do I do that?
This is the only style of tick I have. What does this mean?
This file was added to dropbox from a local place, I currently can open it if I double click, surely this means it's available offline?
I believe you're getting confused with Windows & Mac icons as they're different (in my circumstance at least)
edit: just saw someone already mentioned the above, nevermind!
- Jay
Is your Dropbox folder located in the CloudStorage location?
No it's in my user folder. I did migrate a month or so back into the beta to the new cloud storage location, but rolled back when I ran into too many bugs.
