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Forum Discussion

georgecwbrown's avatar
georgecwbrown
Explorer | Level 4
2 years ago

Dropbox/Mac: "Filename" Can't Be Found

I can't seem to see anyone else with this issue, but I've had it for a short while now & it's really annoying:   Problem: Most times when I double click to open a file I am presented with the fol...
Desktop
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Mac
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey georgecwbrown, sorry to hear about this.

 

Can you please let us know if this happens with a specific type of files or if it's affecting all of your files?

 

Also, does this happen with online only files, files that are available offline or both? 

 

Is the app 'up to date'  or syncing when you take this action?

 

Let me know and we'll take it from there, George. 

CBear's avatar
CBear
Explorer | Level 3
2 years ago

This is happening to me as well and is driving me crazy!

 

Dropbox, if it assists, here are answers to your questions as to how this is presenting as a problem to me:

 

  • It is happening to all files.
  • It is happening with files that I have "ma[d]e available offline", that have a green tick next to them.  For online files, when you click the file, the file downloads and then opens.
  • The app is up-to-date and is not syncing when this is happening.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi CBear, just for clarification, do you mean a white icon with a green tick, or a green icon with a white tick? Only the latter means a file is available offline.

    • CBear's avatar
      CBear
      Explorer | Level 3
      2 years ago
      It’s a green circle with a white tick in it (using a Mac).
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the info. I'd recommend getting in contact with the support team for them to look into this matter in more detail on their end.

    • georgecwbrown's avatar
      georgecwbrown
      Explorer | Level 4
      2 years ago

      This is the only style of tick I have. What does this mean?

      This file was added to dropbox from a local place, I currently can open it if I double click, surely this means it's available offline?

       

      I believe you're getting confused with Windows & Mac icons as they're different (in my circumstance at least)

       

      edit: just saw someone already mentioned the above, nevermind!

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Is your Dropbox folder located in the CloudStorage location?

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