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Ashley SYC's avatar
Ashley SYC
Explorer | Level 3
6 months ago

Dropbox isn't populating when clicking on a shared link

I create a dropbox link with assets in it, and then I share it on a google spreadsheet so that my bosses can go in and look at what I have chose to schedule for social media for that day. Sometimes I...
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  • Walter's avatar
    Walter
    6 months ago

    Hey Ashley SYC - sorry to hear about this.

     

    Could you try another browser or an incognito window with no extensions or plugins running and let us know if you get the same results?

     

    If you do, we'd appreciate a screenshot too so that we can have a visual.

     

    Thanks!

Ashley SYC's avatar
Ashley SYC
Explorer | Level 3

Hi Walter,

I just tried both - and both have worked.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Happy to hear that, Ashley!

 

Let us know if anything else comes up. 

  • Ashley SYC's avatar
    Ashley SYC
    Explorer | Level 3
    6 months ago

    Well, I do not want to have to switch between browsers as a work-around. Is this something that cannot be fixed?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Ashley SYC, can you also check your default browser for any pending updates? 

       

      Restoring your browser to its default settings and disabling any browser plugins may also help. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

      • Ashley SYC's avatar
        Ashley SYC
        Explorer | Level 3
        6 months ago

        Hi Nancy, I checked my default browser for updates, and there was one. I relaunched the browser to finish completing the update. Then I reset settings. However, Dropbox.com still will not load properly. I am not having this issue with any other website.

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