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_Mark's avatar
_Mark
Explorer | Level 4
3 years ago

Dropbox downloads files bigger than 20 GB

Hi,

 

We are sharing enormous files sometimes with dropbox, files over 20GB/50GB and beyond, we've been doing that for a long time with dropbox but recently I've encontered a server error when downloading any big file via chrome without downloading the application. Our internet connection is stable and very good. We've tryed with differents computers in differents network. We've zipped our files so it get smaller and we go into the file page to make sure we're downloading only one file and dropbox is not doing a zip file of our zip file.

And then we get the server message when we're about half through the download.

I was wandering if anything changed with dropbox recently about file downloads if there is new limitations. We're not using Dropbox Transfer we use normal file sharing through the application. We've got all the same options in there so I don't really know why there is dropbox transfer since it used to work just fine. 

Thanks in advance,

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey _Mark, sorry to hear you're having issues with this.

     

    Could you please clarify the size of the files you're trying to download from our website?

     

    Do you get any different results after clearing your browser's cache or on another browser?

     

    Any additional information is more than welcome. 

    • _Mark's avatar
      _Mark
      Explorer | Level 4

      Sorry for the wait,

       

      Our file is 22,3 Go. I'm using Chrome but I tryed with Edge and we got the same result.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        Thanks for the clarification _Mark - much appreciated.

        Individual files or folders must be below 20 GB for you to be able to download them from our website.

        For files of this size, I'd recommend using the desktop app instead.

        Otherwise, you could try compressing the file to bring its size below 20 GB. 

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