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yvettescott's avatar
yvettescott
Explorer | Level 3
5 years ago

Document with fillable fields

Hello, I have uploaded a document to Dropbox. It is a document with fillable fields. When I upload it to dropbox, it converts it to a pdf. I need the form to remain as a document with fillable fields...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi yvettescott, thanks for messaging today!

 

Before you upload the file, is it already a PDF file, or was it another type of document?

 

PDF files can be edited using one of the extensions on the Dropbox site directly, if you're referring to editing files online.

 

Let me know more so that I can assist further!

  • yvettescott's avatar
    yvettescott
    Explorer | Level 3
    5 years ago

    Hello Jay,

     

    Sorry for the delay, your email just now came through on my spam mail.  It is a pdf with fillable fields.  I can send you the document if there is a way do it on here.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Okay, so the PDF document appears on the site as a PDF document, so it isn't converted from another filetype. Could you clarify where the issue is exactly?

       

      Are you trying to edit the file via a shared link? Are you logged into your own account? Does the file download without the fillable fields?

  • yvettescott's avatar
    yvettescott
    Explorer | Level 3
    5 years ago

    Hello Jay,

     

    Yes, it is already a pdf file but has fillable fields.  I need it to remain with fillable fields.  Dropbox converts it to a pdf without fillable fields when I upload it.  It is a Plaintiff Fact Sheet for United States District Court and I need the clients to fill out the fillable fields and return it.  I would appreciate any and all help with this form.  Thank you!

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Can you let me know if you're trying to edit the file through the website, using an integration yvettescott?

       

      Or are the fields not available after the file is downloaded from Dropbox? In this case, please let me know which app you're using to open the file.

      • yvettescott's avatar
        yvettescott
        Explorer | Level 3
        5 years ago

        Daphne and Jay,

         

        I am not editing the file over a shared link.  I am not trying to edit the file through the website.  When I uplaod the file, it is stripping the fillable forms.  Is there a way for me to send the form to you?

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