Forum Discussion

New member | Level 2

2 years ago

Can’t view shared folder without space, but also can't upgrade.

Why can’t I view shared content without adding to Dropbox? Says my storage is full but even when I try to upgrade I get an update failed message.

New member | Level 2

It says failed to upgrade contact Dropbox support. Also I tried on browser and mobile app

Dropbox Staff

2 years ago

Hi @Jakerix93, have you tried to upgrade using your account's plan page, or using our plan page directly?

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!