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Forum Discussion
Audio cuts off in the middle of a file I shared via a link, any ideas?
Hi everyone,
I recently revisited a 15 minutes .mp3 file I uploaded, and then shared, and found that the sound randomly cut out after 2 minutes. The 'loudness graph' (whatever that's called) d...
Hello and thanks for the reply/assistance.
Unfortunately I’ve tried all these things to no avail. It cuts off at the same spot in every case (when I’m signed in, when I’m not, when I’m in different browsers, in incognito).
I’ve sent to two friends and they experienced the cutoff as well. Same on mobile. New uploads of that file have the same issue too.
Not much to go on I realize...
Interestingly though, I see an earlier upload of the same file seems to work fine? IE I’ve uploaded it multiple times into different folders to share in different circumstances, and the earliest one from January plays fine while all subsequent ones do not?
Hope this helps at least a little. Thanks
Unfortunately I’ve tried all these things to no avail. It cuts off at the same spot in every case (when I’m signed in, when I’m not, when I’m in different browsers, in incognito).
I’ve sent to two friends and they experienced the cutoff as well. Same on mobile. New uploads of that file have the same issue too.
Not much to go on I realize...
Interestingly though, I see an earlier upload of the same file seems to work fine? IE I’ve uploaded it multiple times into different folders to share in different circumstances, and the earliest one from January plays fine while all subsequent ones do not?
Hope this helps at least a little. Thanks
Daphne
Dropbox Staff
Dropbox StaffThanks for getting back to me here PrimeIdeal!
Hmmm. :thinking: That is a little strange that a previous version of the file plays without any issue.
Could you try changing the end of the link you created from "dl=0" to "raw=1"? This will force the file to render and bypass the preview page, so let's see if there is any difference there.
Keep me posted!
HI a client of mine had a similar problem, the preview was stopping at 6 mins even though the file downloads ok.
How can I get it to recreate the preview like you suggestead?
Here is the file in question:
[link removed as per Community Guidelines]
Thank you very much
Clive
- Daphne
Hey cliveloseby, thanks for joining us here!
To replicate the issue as if you were the recipient of the shared link, you can open the link in a browser where you are not signed into your Dropbox account.
So that we can also rule out browser related issues, can you let me know if there's any difference in the behaviour of the file preview when you try the steps outlined here in the bullet points?
Let me know what you find!
