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Refunds
312 Topics
I want to cancel my Dropbox Sign subscription and get a refund for my payment
So awhile ago in October I made a dropbox Sign account so I could get my roomates to sign an agreement easier on a pdf. It wasn't the only way but this was the fastest way and I believe there was a free version, or a free trial that I may have signed up for. I could've sworn that I canceled this subscription but apparently I didn't and that's on me I guess.... When reviewing my taxes and credit expenses for the past year I came across 180 dollar charge in December. I was wondering if it was possible to get it refunded as I only made 3 or 4 signature requests during that one month. Pretty disappointed by this page Contact Dropbox support - Dropbox and I have no idea who to contact to pursue this. Anyone got any advice for me?Solved22KViews1like153Comments
Wrongful credit card charge - Customer service help requested!
I'm not sure how to get this issue reconciled so posting here with the hope that someone who monitors this from Dropbox will help me out. I recently (May'23) received a $119.88 credit card charge for what I assume is an annual subscription to dropbox which I do not have / have not authorized. I believe I was on this plan ~1 year ago when I then downgraded to paying monthly. I cancelled my monthly plan in Feb 2023 and have confirmation from dropbox of this transaction. WHY am I now receiving a bill and what is even more frustrating, is that all attempts to report this bill have been ineffective / met with silence from Dropbox. Please help.12KViews0likes16Comments
Credit card fraud - fraudulent charge
Hello, There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks.11KViews0likes4Comments
I'm confused by the $19.99 monthly charges to my credit card account for the "Basic" plan
I had the impression that the "Basic Plan" was a FREE service, and yet I'm receiving from Dropbox charges of $19.00/month. Does the Basic Plan cost $19.99/month? If so, is there a discount available for non-profit organizations or people doing pro bono work? If not, how to I correct this errant charge and seek reimbursement? If the Basic Plan is not free, is there another plan that is free? Thank you, Tim VendlinskiSolved8.7KViews0likes6CommentsCancel Subscription
Hi: We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work (we assume it is because the expiration date changed and it was never updated on the account but since the card number is the same it can still be charged). We need to find a way to locate the account associated with this charge so we can cancel it. If we are unsuccessful, we will be calling our credit card company to block the charge moving forward.Solved6.8KViews1like49Comments
Fraud Charge on my Credit Card
Hello, There was a fraudulent charge on my credit card. I am a basic plan user only so when I got the notification from my credit card company that I had a charge from Dropbox I knew something was suspicious. I was able to track down the invoice and receipt using the transaction ID lookup tool so I have that documentation. I want to report this to Dropbox so they may take action against this user. Thanks, DonSolved6.8KViews3likes9Comments
