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katesrap's avatar
katesrap
Explorer | Level 3
2 years ago

Wrongful credit card charge - Customer service help requested!

I'm not sure how to get this issue reconciled so posting here with the hope that someone who monitors this from Dropbox will help me out. 

 

I recently (May'23) received a $119.88 credit card charge for what I assume is an annual subscription to dropbox which I do not have / have not authorized. I believe I was on this plan ~1 year ago when I then downgraded to paying monthly. I cancelled my monthly plan in Feb 2023 and have confirmation from dropbox of this transaction. 

 

WHY am I now receiving a bill and what is even more frustrating, is that all attempts to report this bill have been ineffective / met with silence from Dropbox. Please help. 

cancellations
Payments
Refunds
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi katesrap, thanks for bringing this to our attention.

     

    Do you see any payments on this page? 

     

    According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?

     

    This will help me to assist further!

    • katesrap's avatar
      katesrap
      Explorer | Level 3
      2 years ago

      It's very strange, I don't see the recent charge on this page. Just the last monthly fee from February when I cancelled. The credit card that was charged is not the credit card I have saved to my dropbox account. 

       

      The charge on my credit card is from dropbox - [Removed as per Community Guidelines]

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Since you have a charge from Dropbox, it's most likely on another account, and you can determine which account it belongs to by using the card lookup tool.

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