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katesrap's avatar
katesrap
Explorer | Level 3
2 years ago

Wrongful credit card charge - Customer service help requested!

I'm not sure how to get this issue reconciled so posting here with the hope that someone who monitors this from Dropbox will help me out.    I recently (May'23) received a $119.88 credit card charg...
cancellations
Payments
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi katesrap, thanks for bringing this to our attention.

 

Do you see any payments on this page? 

 

According to your bank statement, were you charged by Dropbox, iTunes, or Google Play?

 

This will help me to assist further!

  • katesrap's avatar
    katesrap
    Explorer | Level 3
    2 years ago

    It's very strange, I don't see the recent charge on this page. Just the last monthly fee from February when I cancelled. The credit card that was charged is not the credit card I have saved to my dropbox account. 

     

    The charge on my credit card is from dropbox - [Removed as per Community Guidelines]

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Since you have a charge from Dropbox, it's most likely on another account, and you can determine which account it belongs to by using the card lookup tool.

      • katesrap's avatar
        katesrap
        Explorer | Level 3
        2 years ago

        I have already tried that and all that comes back in red (after entering my cc information) is "please enter the last 4 digits and expiration date of the billed card." 

         

         

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