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Create or delete account
253 Topics
Want to delete my account - no option available in General setting
I want to delete my account and everything, doc anfd files related BUT unlike what it is said in help center there NO "delete account" option in General settings. Please procede ASAP !! I'm furious I cannot simply delete in a click. This is my right as a user so I would appreciate this to be done right away.Solved13KViews1like28Comments
Can't access my old email, need to cancel subscription
Hi there, I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.12KViews4likes96Comments
Account ownership transfer
Hi community, I need your help as Dropbox support completely stopped answering me: I work for an association which has a Dropbox account with paid subscription. The account has been set up by a former employee using her own email address. She then left the company and we do not have access to our own Dropbox folder because the former employee has the credentials. We can prove that the association is the owner of the Dropbox account thanks to our credit card which is used to pay for the subscription. Do you know who I can contact to make the change and replace this former employee's email address by the association's email address and reset the password in order to regain access to the account? Thanks a lot in advance for your help!Solved11KViews0likes10Comments
Received a "Complete your DropBox setup" e-mail out of nowhere
I just received a "Complete your DropBox setup" e-mail with instructions for doing just that -- it has the usual checklist in the e-mail and shows step 1 "create a dropbox account" as completed but then shows the next step as "download the desktop and mobile apps". Well, what exactly triggered this e-mail? Because I've been a member already for many, many years, and I already have both the mobile and desktop apps installed and set up on multiple devices. I haven't done anything recently that is out of the ordinary. It's just doing its thing on each of those clients. This worries me that someone has somehow triggered.Solved9KViews2likes18Comments
What happens to my files when I delete my Dropbox account?
If I delete my account in dropbox.com , How many days dropbox server will keep my data or if I delete my account, data is also deleted from dropbox servers imediately are not ? Otherwise dropbox will use my personal data ,please help me out soonSolved7.8KViews1like9CommentsHackers abusing Dropbox to access Gmail?!!!
Google Chrome is up-to-date Versie 75.0.3770.100 (Officiële build) (32-bits) I sent the Chrome team this 2 days ago and I also contacted API Support team... Copy-paste: Somehow the virus contained in this file [link removed by moderator]and this file [link removed by moderator]immediately broke out of my 360 TotalSecurity Sandbox and not only that, it started adding all my logged in gmail accounts to dropbox!!! IP History shows a browser used in Sweden. I have 2FA enabled for all gmail accounts (no mobile number) so it's beyond me how they can add my gmail accounts (even Apps for your Domain) to Dropbox (without Dropbox being able to find the account through password reset). I quickly noticed the file was not safe so I disconnected the internet and cleaned up (only 1 PuP file for some Russian mail app in AppData\Local). Yet within 20 seconds the damage was already done... ;-( 1. how can dropbox give gmail accounts access to non-existing accounts (I got almost a dozen notification emails from Google, they are legit), 2. how can a virus read my logged in gmail addresses (I don't store any passwords but I do use lastpass, which wasn't the leak because that contains many more gmail accounts that didn't get breached)? 3. Next to the dropbox warnings, I also got a password reset email from Bittrex crypto exchange... I made that account last week, with a non-existing email address (but catch-all of my domain)... How the frack did they get that email address that quickly? 4. WHAT INFORMATION IN MY Gmail CAN BE ACCESSED THROUGH DROPBOX???!!! Luckily I investigated the Google Notifications on my Mobile phone and immediately changed all passwords... Yet I have no idea if my private information has been stolen already... Access to my gmail would be a hackers' paradise. So far, all is good BUT I have not forgotten the password reset request for my virgin Bittrex account...! (end copy-paste) I thought you should know to. I have ran Avast (it was installed), 360 TotalSecurity (with all engines enabled, even Avira's) and now also a Full working Demo version of Dr.Web (which did wonders on my Android phones) including a firewall. All is (reportedly) clean. Kindly advise: especially question 4 (ALL CAPS) is important to ME. What's going on here??? How can hackers in Sweden use Dropbox with non-existing Dropbox accounts to access my gmail??? And WHAT can they access? Regards * actually, the downloaders itself are kind-of safe; the resulting download (an ISO file) contains the nasty piece of software that triggered all of Google's emails warning me about Dropbox access from Sweden (where I don't live).7.5KViews0likes11Comments
Account inactive for years but still received 6-digit code when I tried to sign in
Hello, I have looked at several threads on here and have not found a good answer. I have an old Dropbox account that I lost access to back in the beginning of 2019. I lost access to it because the email associated with it no longer exists. I also know for a fact that any device that was once logged into it also does not exist. Any of those devices would be long gone. There is no way any activity could be associated with the account, however today I went to enter the email and password, and it still proceeded to send the 6 digit code to the email that no longer exists. Is this a thing with inactive accounts where sometimes it will still give you the option to sign in? I’m asking because at this point I just want the files to be deleted on the account, and I am not sure if that would be the case in this situation. I am not interested in gaining access to the account. I’m just concerned about my privacy because I had sensitive documents and personal information on there, and I’m hoping that maybe Dropbox still ended up deleting files, even though the option to sign in is still there. Any advice would be appreciated.Solved7KViews0likes35Comments
