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Create or delete account

253 Topics

Can't access my old email, need to cancel subscription
Hi there, I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer have access to it. I have forgotten the password to the account and can't reset it because I don't have access to the email. I need to cancel the premium Dropbox subscription on the account and delete the account. How can I do this without having access to the email address? I have an invoice from dropbox showing the Premium monthly charge as proof that it is my account.
kle081
3 years ago Place Plans and Subscriptions
12KViews
4likes
96Comments
Is there an ultimate recourse for 2FA deactivation ? (entirely locked out of my account)
Hi there, The situation is simple: I used to have dropbox and stopped using it years ago. Now i'd like to come back. I have lost access to my account and have no recovery option available at all. - I don't own any device that is still connected to the account through the app - I don't own any device that still has the 2FA token installed on an authentication app - I don't have the 2FA recovery codes anymore - I have changed phone number since then So this is a case where I have no solution at all to regain access, which is ok. It's my fault, and there is no data loss involved at all. That being said, now that I'd like to come back, I'd ideally like to use my main email address / historic account. My question therefore is: Is there a team inside the Dropbox company that can, on a case-by-case basis, turn off 2FA for a lost account ? I understand that this would only be on very select case-by-case basis because otherwise it opens up potential attack vectors. I also understand that this is my fault and no one else's so I'm not here to assign blame or to complain. I'm just wondering if there is a team inside the Dropbox company that does that. I can provide a ton of proof of my identity, my ownership of the email address (and of the domain name that email address is on), my being the original user (with IP addresses used at the time and other information), etc. Also, I have access to the email address of the account in question (it's my main address) and I have the valid password for it. So, are there any documented cases of such a thing being possible ? Microsoft once saved my ass during a similar situation after a catastrophic business IT event, although that was with a paid account. In the case of this issue here, I'm not a paying customer anymore, alhough I was and would like to be again... If no solution exists, I'll simply use another email address and create a new account, although I'd prefer to find a solution and regain access to the account based on my main email. Thank you everyone for your time, cheers ! PS: I have already contacted the support team (in my country, not the english-speaking support) and they keep answering with boilerplate "use your recovery codes / your phone number" eventhough I've explained what I just laid out here, so I'm simply here in the hopes that I can get an unambiguous "yes" or "no" answer to the question of whether or not an ultimate, case-by-case recourse procedure exists.
Solved
nodesk
9 months ago Place Security and Permissions
2KViews
2likes
6Comments
Received a "Complete your DropBox setup" e-mail out of nowhere
I just received a "Complete your DropBox setup" e-mail with instructions for doing just that -- it has the usual checklist in the e-mail and shows step 1 "create a dropbox account" as completed but then shows the next step as "download the desktop and mobile apps". Well, what exactly triggered this e-mail? Because I've been a member already for many, many years, and I already have both the mobile and desktop apps installed and set up on multiple devices. I haven't done anything recently that is out of the ordinary. It's just doing its thing on each of those clients. This worries me that someone has somehow triggered.
Solved
ChrisJones2112
7 years ago Place Security and Permissions
9KViews
2likes
18Comments
My Plus account is gone, and turned to Basic. Now it shows all files are missing.
I have a plus account, only one email not a team. For some reason this week it signed me out and suddenly when I log back in, it says I have a basic account and all of my files are gone. I have tried placing a help ticket in everywhere I can. Since it says it is a free account (which my plus is paid for) it will not let me access live chat help. I NEED to get into my files, my entire work life relies on dropbox. I know files are there for 30 days so please help, no one is getting back to me.
emily4768
16 days ago Place Plans and Subscriptions
293Views
1like
7Comments
I received a charge for an inactive account
I have not used Dropbox in years and had an INACTIVE account when I received a completely random charge today through PayPal for $119.98. There is NO way to receive ANY support for this issue directly through DropBox without PAYING for another plan. I immediately cancelled the plan that I NEVER agreed to pay for or sign up for through PayPal. I have NO information in my account what this charge is for and since it was through PayPal I cannot even look up the charge and what plan it goes to. This is completely fraudulent business practice. I don't even have access to the service I was FRAUDLENTLY charged for in my account that I had to since reactivate and is at a BASIC plan because I DO NOT USE DROPBOX. I WANT THE CHARGE REVERSED IMMEDIATELY - THIS IS ABSOLUTELY ILLEGAL. YOU SHOULD NOT BE ABLE TO CHARGE AN INACTIVE ACCOUNT.
mlaurie82
8 months ago Place Plans and Subscriptions
399Views
1like
1Comment
Has my account been deleted
I had a drop box account a few years ago and can't get access to the account, would drop box cancel that account if it wasn't used after a certain length of time. Can anyone advise Steve
Steve48
9 months ago Place Dropbox for Beginners
2.2KViews
1like
1Comment
I can't delete my account as I'm getting a 500 error
I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and then an error message of 500. It is frustrating you cannot even reach i live person on chat. Any suggestions on how to handle, or drop box please email me. I now have been charged another year as of December and also want a refund since this has been impossible.
Pado
11 months ago Place Plans and Subscriptions
2.6KViews
1like
29Comments
Sign in with Apple ID shows that the account is disabled
Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled. But when I sign in using the same icloud email, there is no any issue. I made a mistake of choosing "Hide my Email" on my first attempt to sign in and it created the new account which I had to delete. After that I can't use the Continue with Apple feature anymore. Please solve the issue. Thanks
IMExperts
2 years ago Place Security and Permissions
6.3KViews
1like
27Comments
I got hacked - what can I do?
My account 2 factor phone number is not mine. My active computer is not mine. I rec’d an email from “no-reply” at Dropbox. it got a hold of all my old contacts and started sending the same type of no reply email to them. It is not sending to my currently used contacts. My account was free and had not been used in over 2 years. I want to delete the account and make this stop. help please
Mcbee
2 years ago Place Security and Permissions
3.9KViews
1like
19Comments
Actually speaking to a human in the UK
How do we do this??
Solved
wilf6393
3 years ago Place Plans and Subscriptions
593Views
1like
1Comment