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Account Access
230 Topics
Mobile Authenticator not working
Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working. I'm getting 'invalid' code when i try to input the code generated. How is this possible? Is there no other way to use 2-step authenticator without having to resort to texts?Solved57KViews6likes78Comments
Phone number has changed/new phone... HELP!
I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as the screen is shattered/doesn't power on) I don't recall having an emergency backup code on hand either. I need to get into my old account. My email address for my old account is <SNIP> I know the password. I NEED TO TALK TO CUSTOMER SERVICE BY PHONE OR EMAIL A/S/A/P. I NEED A LIVE PERSON PREFERABLY. (I had to create a new email address, Google account, etc. all because two-step verification was "on". Apparently most of my online activity was linked to my old number, which no longer exists. I find it super frustrating...) There are very important files on my original account that I need to retrieve/get back. I created this new account (that I'm using to type this) just so that I can file a complaint and hopefully get some answers/HELP! *Edit: I no longer have the SIM card to my previous phone, which was a Samsung Galaxy A10e ... Ugh! *@$!&#Solved45KViews3likes14Comments
Received Verification email but nothing happens when I click on Verify Email
I no longer have access to the email my dropbox is associated with so I need to change my email address. I go to settings and my email address has "Edit" next to it. I click on Edit and enter my new email address along with the password for my account. It gives me a message to check my email and "Verify my Email". I receive the email but when I click on the Blue bar that says Verify Email, it takes me to a page that says I need to log in to verify my identity. If I enter my new email address, it asks me to create a new account. If I enter my old email address, it asks for a 6 digit code that is being sent to the email address I don't have access to anymore. I tried going back to my account settings and below the line with my old email address, it has my new email address and it says "Pending email change". There is an option to "Verify Email" there but it just sends a new email - which also doesn't work. I can't imagine that this is a user error, but I could be wrong.Solved1.5KViews2likes3Comments
Can't login
I know my user NAMES and PASSWORDS. I CAN login in on any computer, except the ONE that I need my Dropbox working. I have tried with EDGE, CHROME and FIREFOX (Windows 10). I tried PRIVATE mode on THREE browsers. I enter my email and password. I choose sign in. I get the login screen again empty. The app does nothing. Thoughts?Solved21KViews2likes9CommentsFree Account Hacked - Password and e-mail changed
I think someone got the password to my Dropbox account and changed the associated password and e-mail account. Is there anything I can do? Thanks edit: I see someone else had the same problem, I'll contact support. ThanksSolved7.6KViews2likes86Comments
Not receiving verification email for changing email address.
My email address for Dropbox will soon no longer be available. I tried to change it following Dropbox instructions, but when Dropbox tells me I must verify it, a small red cross appears & no email for confirmation is sent. A little later I set up 2 factor authentication & received an email from Dropbox fine for that, so I retried the email address change but got the same failure. Help please?Solved482Views1like2Comments
