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rlubell's avatar
rlubell
Helpful | Level 5
4 years ago

Can't login

I know my user NAMES and PASSWORDS. I CAN login in on any computer, except the ONE that I need my Dropbox working. I have tried with EDGE, CHROME and FIREFOX (Windows 10). I tried PRIVATE mode on THREE browsers. I enter my email and password. I choose sign in. I get the login screen again empty. The app does nothing.
Thoughts?

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  • fanofmets12's avatar
    fanofmets12
    4 years ago

    I know you mention no Antivirus, but I had the same issue over the last week and it was Bitdefender Free that I had installed. I just disabled it and after that, I was able to log in. Then turned antivirus back after. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    rlubell wrote:

    I enter my email and password. I choose sign in. I get the login screen again empty. The app does nothing.
    Thoughts?

    Something on your computer or network could be blocking Dropbox. Disable any antivirus or firewall you may be running and try again.

    • rlubell's avatar
      rlubell
      Helpful | Level 5
      4 years ago

      Never have used any Anti Virus software at any time. Firewall disabled since day one. I'm lost

      • rlubell's avatar
        rlubell
        Helpful | Level 5
        4 years ago

        Ran Malwarebytes and removed 11 items. Restarted. No change

         

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