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Getting an error that email is taken when trying to change my email in the account settings
I was recently invited to join the team and, upon opening the provided link, I was prompted to create a new account due to having two accounts. I misunderstood the instructions and thought my existing files would migrate to this new account. I used an email address that I can no longer access for the new account, and I would like to revert to my old email address. When I attempted to change my email in the account settings, I received a message stating that the email is already taken. Could you please assist me in transferring my files back to my original email address and resolving this issue? Thank you for your help!Can't link work account, pop-up msg says already linked but it's not
On my desktop app, I used to have both my personal Dropbox account and my work account. The work account is no longer active (it's been over 1.5 years). And now I'm trying to link a new work account but I get this pop-up msg in red "That account can’t be paired. You can only pair one work account with one personal account." When I went to unlink the old work account by following the steps here (https://help.dropbox.com/account-access/link-unlink-two-accounts),no accounts were listed. So I clicked on "Link accounts" and again it took me back to the pop-up message in red quoted above. Anyone know how to get to the bottom of this??How can I change my email address - it's saying that the address already has an account!
Hi all, I have a dropbox account that uses an email address that I want to change. I have recently upgraded dropbox to a paid plan. When I try to change my email address it says that an account already exists (I did have a dropbox account with the email address I want to use but do not anymore - it was cancelled on the 2nd of October - 6 days ago). Do I just need to wait longer before it will work? Thank you!
