We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

rlubell's avatar
rlubell
Helpful | Level 5
4 years ago

Can't login

I know my user NAMES and PASSWORDS. I CAN login in on any computer, except the ONE that I need my Dropbox working. I have tried with EDGE, CHROME and FIREFOX (Windows 10). I tried PRIVATE mode on THR...
Account Access
Account Settings
Error Messages
Web
  • fanofmets12's avatar
    fanofmets12
    4 years ago

    I know you mention no Antivirus, but I had the same issue over the last week and it was Bitdefender Free that I had installed. I just disabled it and after that, I was able to log in. Then turned antivirus back after. 

rlubell's avatar
rlubell
Helpful | Level 5

Ran Malwarebytes and removed 11 items. Restarted. No change

 

fanofmets12's avatar
fanofmets12
New member | Level 2
4 years ago

I know you mention no Antivirus, but I had the same issue over the last week and it was Bitdefender Free that I had installed. I just disabled it and after that, I was able to log in. Then turned antivirus back after. 

  • rlubell's avatar
    rlubell
    Helpful | Level 5
    4 years ago

    Fanofmets12, pot on!! It was Bitdefender Free. Now disabled, Dropbox is back. I never knew it was there. Thank you very much!

    Cheers,

    Bob

  • rlubell's avatar
    rlubell
    Helpful | Level 5
    4 years ago

    Spot on!!

  • rgriffith21's avatar
    rgriffith21
    New member | Level 2
    4 years ago

    Thanks man, turning off BitDefender worked for me. I've never had this happen with another site. Frustrating that Dropbox just reroutes you to a generic business landing page instead of giving you some indication of why you can't log in. 

  • Mariegn's avatar
    Mariegn
    New member | Level 2
    4 years ago

    Thank you! Turning off Bitdefender worked for me! As soon as I disabled it, I was able to sign in to Dropbox.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!