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The Mac M1 mess has highlighted just how detached the Dropbox Product Team appear to be from their customers, but also how paying customers can't assume Dropbox are doing the basics like updating clients to work with modern hardware and OSs (I hear the 64bit version for Windows is long delayed too).
Dropbox need to restore faith in their user base quickly, and the best and easiest way to do this is to open up your roadmaps and development backlogs so we can see what you're spending your time and our money on. That way we can see if the future direction of Dropbox aligns with our needs, and if we're putting our trust and data into a service that is heading the right way.
Some examples:
Microsoft https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=
Slack https://medium.com/slack-developer-blog/the-slack-platform-roadmap-34067b054177
Google Workspace https://workspace.google.com/whatsnew/calendar/ and https://support.google.com/a/table/7539891?hl=en&ref_topic=6397987
Github https://github.com/github/roadmap/projects/1
The do have beta builds at this forum. They used to be quite engaged with their user base there and collect useful feedback. Some time ago (maybe two years? not sure...) they stopped providing meaningful change logs with their beta builds. Since the vast majority of beta builds only have "under the hood" changes, this means beta testers had no idea what to look out for. For months, users clamoured in vain to get change logs back, so most beta testers dropped out. We're seeing a pattern here...
Absolutely. This was ridiculous and unacceptable. At least provide a private beta like VM Ware. Heck, I would have signed up for that.
I mean, you can ask, but the level of contempt for the user base the M1 support delay indicates probably means they won't care about this thread at all, either.
Dropbox are essentially daring us to change tools, which is a really weird position to take when there are many, many other cloud file sync providers in the marketplace.
Absolutely, I'm very unhappy with the way this has been handled especially finally finding support is coming in the unspecified feature from a news article instead of from the company I am paying.
100%
I love this idea
