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Forum Discussion
Not receiving the 6 digit verification code to access the account.
Hello everyone,
We have a paid subscription through one of our work email accounts, whose email was shut down. We soon realized that the account needs to stay active for us to recieve the code to sign into the dropbox account.
So we restored the email account, attempted to sign in, but the code didn't come through. We tried resetting the password and we still don't have an email.
Can confirm we checked SPAM/JUNK.
Something similar happened with our Zoom account and Zoom Support confirmed that the email address was put on a bounce back list. They removed the email from the bounce back list after which we were able to start recieving codes for the Zoom account.
But I can't seem to find a way to open a ticket for Dropbox. My suspicion is that most likely the same thing happened here and that the email is on Dropbox's bounceback list. It probably needs to be removed so that the emails from their end can land in our mailboxes.
Do you have any suggestions?
- Megan
Dropbox Staff
Hi SalematWork, I hope you're doing well!
Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?
If not, then I'd be more than happy to open a ticket on my end for you.
Keep me posted!
Hello Meghan, I tried that, but to no avail. I tried adding no-reply@dropbox.com to the inbox and also attempted sending an email out to it. Then tried recieving the verification code. The email with code never came through. I did also tried resetting the password hoping that would generate an email. But it didnt.
I don't need a password reset, but I do need the code to get through into the account.
Let me know if you need anything else from our side to open a ticket.
- Megan
No worries, I got it SalematWork!
I just sent an email to your Community-linked email address, and I'll see you there!
